Contact Us

We’re here to assist you with any questions or concerns. Reach out to our team today!

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Questions, concerns...? We're here to help. Send us a message below.

Office Adres (Hong Kong)

Fulham Court

140 Castle Peak Rd

Sham Shui Po

Kowloon

Hongkong SAR, China


Business Inquiries

info@humds.store


Need Help? Contact us

support@humds.store

Opening Hours (Customer Service)

Our customer service is available from Monday to Friday.

09:30 AM to 05:00 PM.

Frequently Asked Questions (FAQ)

1. What is the delivery time for orders within Europe?

The average delivery time for orders within Europe is 5-12 business days.

2. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.

3. What should I do if my order is delayed?

If your order is delayed, please check the tracking information. If you have any concerns, feel free to contact our customer service team, and we'll be happy to assist you.

4. Can I change or cancel my order?

Orders can be modified or canceled within 24 hours of placing the order. Please contact our customer service as soon as possible to make any changes.

5. How do I return an item?

We accept returns within 14 days of receiving your order. Please visit our returns page for instructions on how to process a return.

6. How can I contact customer service?

Our customer service team is available Monday to Friday from 09:30 AM to 05:00 PM. You can reach us via our contact form, email, or phone.

7. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, klarna, and other secure payment options.